How to import a listing and link it to a lockbox to automate showing feedback – Pro Agent Solutions Help Center

To import a listing:

Select your seller if you have already added them, or create a new contact to add your seller. (This field can be left blank. You only need to add the seller if you want them to be copied on the feedback replies.)
Select the Lockbox Number from the lockbox dropdown menu, or enter a new lockbox number (You need to assign a lockbox number in order to automate the feedback requests for the listing)
Enter the MLS# and click "Find"

Once the Listing Details page loads, make any necessary updates or changes to the Listing details, as needed
Click "Save" to save any changes

Please note the following about importing your MLS listing data:

It may take time for listing data to propagate once posted with your local MLS and be available for our software to import.
There are multiple systems involved including your local MLS, which we do not control.
Data propagation time can vary by MLS
Listing data may be available to import within hours. It may also take up to 48 hours.

To assign a lockbox number to a listing (if you did not do it when you imported the listing):

Log in to your Pro Agent Solutions Account
Select "My Listings" from the drop-down menu under "Listings"
Select the Pencil Icon to the right of the listing you wish to edit
Move the cursor to the Lockbox Number field, and select the Lockbox Number from the drop-down menu. To enter a new lockbox, click "Add Option". Also, see this article on how to import and add your lockbox numbers.
If you are moving a lockbox from another listing where it is already assigned, then you will need to unassign it from the other listing first. To unassign a lockbox from the prior listing that already has a lockbox number to it, click on the word "Select" from the Lockbox Number dropdown menu.
Click "Save" to save any changes to the listing.

Related articles