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How to create agent accounts via a CSV file import

Mel M. -

Please follow the guide below to automatically create agent accounts within a broker account for your team via a CSV (Comma Separated Values) import.

Note: It is highly recommended that you perform a small import first of accounts to become comfortable with the process prior to importing large lists


Data format required for import

Your data must be formatted according to these rules so it meets validation checks for the import. If any rule is not met, the entire import will fail.

Formatting Rules:

  • The last name must not be blank
  • Emails must be syntactically correct
  • The email address must not be already used by another agent
  • The username must not be already used by another agent
  • The password must be at least 8 characters long (and no longer than 100 characters)


Account Creation Procedure

  • You will first need to save the data for agent accounts you want to import into CSV (Comma Separated Values) format. The CSV file is defined as having 5 columns (First Name, Last Name, Email Address, Username, Password) with no header row used. Refer to the example below:
Firstname1 Lastname1 username1 password1
Firstname2 Lastname2 username2 password2
Firstname3 Lastname3 username3 password3
Firstname4 Lastname4 username4 password4
Firstname5 Lastname5 username5 password5
  • Once you have your CSV of agent accounts to be imported, navigate to the main menu in then go to Agents>Import Agents per the screenshot below:


  • From the Import Agents page, select "Choose File" which will allow the admin to select a file from their computer.


  • Afterward, click "Import" and wait for the system to upload the contents of your CSV file. The server verifies the contents. If there are any errors, these are shown to you on the screen.


  • Otherwise, the agent accounts are created.


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